Good post. I have rarely found FAQs to be beneficial as a user; however, good design with a focus on the user interface most certainly is beneficial.
Most of us try to cram too much information on a page, in order to not use a FAQ. However, much of information could be eliminated, if the UI is good.
I look at my own website, and I see 25-30 things that add nothing to usability, and if anything distract from the content, which would be more usable if those things were not there.
I can think of a vendor or two that might incorporate this as well. It would make my life easier.
Aaron Traffas
· 5 months ago
You make some good points, though I think that the FAQ has become such a standard part of the website design process that I don't know how many designers are actually doing the right thing and trying to avoid needing a FAQ. We could all benefit from looking around our sites for elements that distract from usability.
All Comments
Most of us try to cram too much information on a page, in order to not use a FAQ. However, much of information could be eliminated, if the UI is good.
I look at my own website, and I see 25-30 things that add nothing to usability, and if anything distract from the content, which would be more usable if those things were not there.
I can think of a vendor or two that might incorporate this as well. It would make my life easier.